Terms and Conditions


Please find our Terms and Conditions. These always apply when you use or place an order through our website and contain important information for you as a buyer. Read the Terms and Conditions carefully. We also suggest you save these terms or print, so you can still read back again at a later time.



1 Enveloppen.nl eg, established in Rotterdam and registered with the Chamber of Commerce under registration number 57,457,549 trading as Enveloppen.nl example.

2 Website: consult the website Enveloppen.nl eg, via www.cleverdog.eu and all its subdomains.

3 Customer: the natural or legal person, whether or not acting in a professional or company who enters into an Agreement with Enveloppen.nl bv and / or has registered on the Website.

4 Agreement: any agreement or contract between Enveloppen.nl bv and Customer of any agreement to the Terms and Conditions are an integral part.

5 General Conditions: these General Terms and Conditions.


Applicability Conditions

1 All offers, agreements and deliveries of Enveloppen.nl bv the General Terms and Conditions, unless expressly agreed otherwise in writing.

2 If Customer in his order, confirmation or acceptance notification provisions or conditions include that deviate from or not listed in the Terms and Conditions, these are only binding for Enveloppen.nl eg, if and insofar as these Enveloppen.nl eg express written accepted.

3 In the event that specific product or service conditions apply in addition to these Terms and Conditions, those conditions are also applicable, but Customer can in case of conflicting terms always rely on the applicable provision that is most favorable to him.


Prices and information

1 All on the Website and prices mentioned in other Enveloppen.nl eg derived materials include tax, unless otherwise stated on the Website, other levies imposed by the government.

2 If shipping costs are included, this will clearly be given time for the conclusion of the Agreement. In addition, these costs in the order process will be displayed separately.

3 The content of the website has been compiled with the utmost care. Enveloppen.nl bv can not guarantee that all information on the website at any time is accurate and complete. All prices and other information on the Website and in other Enveloppen.nl eg derived materials are therefore subject to manifest programming and typing errors.

4 Enveloppen.nl bv can not be held responsible for (color) deviations due to monitor quality.


establishment Agreement

1 The Agreement is concluded at the time of acceptance by the Customer of the offer of Enveloppen.nl example and it fulfilled the conditions laid down by Enveloppen.nl example.

2 If customer accepts the offer electronically, eg Enveloppen.nl immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the customer has the option to terminate the Agreement.

3 If it emerges that have been provided to the acceptance or otherwise entering into the Agreement by Customer inaccurate data Enveloppen.nl bv has the right only to meet its obligations after the correct data is received.
4 Enveloppen.nl example may notify within the law or Customer can meet its payment obligations, but also of all the facts and factors that are important to a sound conclusion of the Agreement. If Enveloppen.nl eg on the basis of this investigation, has sound reasons not to enter into the agreement, he is entitled to refuse an order or request or to implement special conditions such as advance.



1 To make the best use of the Website, Customer can register via the registration / account logon option on the Website.

2 During the registration process, Customer chooses a username and password with which he can log in after registering on the Website. Customer is responsible for selecting a sufficiently reliable password.

3 Customer must keep his credentials are username and password strictly confidential. Enveloppen.nl bv is not liable for abuse of login data and should always assume that a customer who registers on the website is actually the Customer. All of which is done through the account of the Customer, under the responsibility and risk of the Customer.

4 If the Customer knows or suspects that his credentials have come into unauthorized hands, he shall as soon as possible to change their password and / or Enveloppen.nl example thereof to notify so Enveloppen.nl bv can take appropriate action.


implementing Agreement

1 Once the order is received by Enveloppen.nl example, Enveloppen.nl eg send the products in compliance with paragraph 3 of this Article applies as soon as possible.

2 Enveloppen.nl bv is entitled to engage third parties to perform the obligations under the Agreement.

3 The Website clearly defined time for the conclusion of the Agreement on how delivery will take place and in what time will be delivered the goods. If no delivery date has been agreed or specified, then products will in any case be provided within 30 days.

4 If Enveloppen.nl bv can not deliver within the agreed period, the goods shall notify Customer thereof. Customer may then agree on a new delivery date if he gets the opportunity to terminate the Agreement without charge.

5 Enveloppen.nl example encourages Customer to inspect the delivered products and report the defects found without delay, preferably in writing or by e-mail. See further the article about guarantees and conformity.

6 Once the deliverables have been delivered to the specified delivery address, the risk, as regards these products to Customer. If explicitly agreed otherwise, the risk is already transferred to Customer. If customer decides to collect the goods, the risk passes when the goods transfer.

7 Enveloppen.nl bv is entitled to deliver a similar product of similar quality as the product ordered when the ordered is no longer available. Customer is entitled to terminate the agreement free of charge and return the product free of charge.


Right of withdrawal / return

1 Customer has the right to terminate the Agreement concluded with remote Enveloppen.nl eg, within 14 calendar days of receipt of the product, without giving reasons, free of charge. The period starts on the day after the customer, or a pre-designated by third party other than the carrier has received the product, or:


  • as Client in the same order ordered several products: the day on which Customer or a third party designated by, has received the final product;

  • if the supply of a product consisting of multiple lots or pieces, the day on which Customer or a third party designated by the final shipment or the last item has been received;

  • the contract is for regular delivery of goods during a certain period: the date of Customer, or a third party designated by him, has received the first product.

    2 Only the direct cost of the return shipment will be borne by the Client. Client therefore needs to bear the return costs. If these costs exceed the normal postage, Enveloppen.nl example gives an estimate of these costs.

    By any customer-paid fees for payment and shipping of the product to Customer will be refunded upon return of the entire order to the Customer.

    3 Within the Customer will carefully handle withdrawal period referred to in paragraph 1 with the product and the packaging. Customer will just open the package and use the product only to the extent that this is necessary in order to ascertain the nature, characteristics, and performance of products. The starting point here is that these inspections should not go beyond that customer would in a physical store.

    4 Customer shall only be liable for diminished value of the product which is the result of a way of dealing with the product beyond permitted in the preceding paragraph.

    5 Customer may terminate the Agreement in accordance with paragraph 1 of the period stipulated in this article by sending the model withdrawal form (digital) to Enveloppen.nl example, or otherwise unequivocally to Enveloppen.nl example to indicate that he purchase refrain. Enveloppen.nl example confirms case of a digital report the receipt of that notification. After dissolution customer 14 days to return the product. It is also possible to send the product back immediately within the cooling-off period specified in paragraph 1 of this Article, provided it is attached to the model withdrawal form or any other unequivocal statement on withdrawal.

    Products can be returned to:

    Enveloppen.nl eg

    Graafstroomstraat 26-28

    3004 AR, Rotterdam

    6 Already by Customer (advance) payments will as soon as possible but no later than 14 days will be refunded to the Customer in the same way as the customer has paid the order after termination of the Agreement. If Customer has opted for a more expensive method of delivery than the cheapest standard delivery Enveloppen.nl eg do not pay back the additional costs of the more expensive method

    Unless Enveloppen.nl eg, offering to take the product off itself, Enveloppen.nl instance may refrain repay to Enveloppen.nl eg received the product or Customer demonstrates that he has returned the product, whichever is the earlier.

    7 The Website is clearly time for the conclusion of the Convention information on whether or not the right of withdrawal and any desired procedure listed apply.




    Customer must first payments to Enveloppen.nl eg according to meet in the ordering process and possibly on the website specified payment methods. Enveloppen.nl example is free to choose to offer payment methods and may also from time to time. In case of payment after delivery Customer has a payment period of 14 days starting on the day of delivery.


    Warranty and conformity

    1 This article is only applicable if there is a customer who does not act in the exercise of his profession or business. If by Enveloppen.nl example is valid given a separate guarantee on the products in addition to the newly set, this for all type of customers.

    2 Enveloppen.nl eg warrants that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If specifically agreed, eg Enveloppen.nl also means that the product is suitable for other than normal use.

    3 The guarantee provided by Enveloppen.nl eg, manufacturer or importer does not affect the legal rights and claims that although the Client under the Agreement and may invoke.

    4 If the delivered product does not comply with the Agreement, Customer must within a reasonable time after notifying the defect discovered Enveloppen.nl example thereof.

    5 If Enveloppen.nl instance, the complaint founded, restored the relevant products after consultation with Customer, replaced or refunded. The maximum reimbursement, subject to the article on liability equal to the price paid by the customer about the product.



    If one customer has a complaint about a product (in accordance with Article concerning warranty and conformity) and / or other aspects of the service Enveloppen.nl example, he can at Enveloppen.nl eg telephone, e-mail or post a to file a complaint. See contact information at the bottom of the Terms and Conditions.

    2 Enveloppen.nl example, Customer as soon as possible but in any event within two days of receiving the complaint, a response to his complaint. If it is not possible to give a substantive or final response, Enveloppen.nl example will confirm within two days of receipt of the complaint and give an indication of the period within which it expects to give a substantive or final response to the complaint Customer.

    3 Customer not acting in the exercise of his profession or business can file a complaint via the European settlement platform, accessible via https://webgate.ec.europa.eu/odr/main/index.cfm?event=main. home.chooseLanguage .


    1 This Article shall apply only if the Customer a natural or legal person acting in the exercise of his profession or business.

    2 The total liability to Customer Enveloppen.nl eg grounds of breach in the performance of the Agreement is limited to compensation of up to the amount of the agreed price (including VAT) for the Agreement.
    3 Liability of Enveloppen.nl eg towards the Customer for indirect damage, which in any case specifically -but not exclusively -I got consequential damages, lost profits, lost savings, loss of data and loss due to business interruption.

    4 Outside no liability for damages, regardless of what was to be based an action for damages in the preceding two paragraphs of this article cases mentioned Enveloppen.nl example to Customer. However, the limitations specified in this Article shall not apply if and to the extent that damage is the result of intent or gross negligence of Enveloppen.nl example.

    5 The liability of Enveloppen.nl example to Customer grounds of breach in the performance of a contract occurs only if Customer Enveloppen.nl eg immediate and proper notice of default states, stating a reasonable period to remedy the breach, and Enveloppen.nl eg after that period continues to fail to fulfill its obligations. The notice must contain a detailed description of the failure, so Enveloppen.nl eg able to respond adequately.

    6 The condition for the existence of any right to compensation is always that Customer in writing to Enveloppen.nl eg the damage as soon as possible but no later than 30 days after it occurs.

    7 In the case of force majeure Enveloppen.nl example is not obliged to pay compensation for any resulting damage to Customer.


    Personal data

    1 Enveloppen.nl eg process the personal data of the Customer in accordance with the privacy policy published on the Website.

    Final provisions

    1 The Agreement is governed by Dutch law.

    2 Insofar as mandatory law does not provide otherwise, any disputes that may arise from the Agreement will be submitted to the competent Dutch court in the district where Enveloppen.nl instance is located.

    3 If any provision of these Terms is found to be invalid, this will not affect the validity of the entire Terms and Conditions. The parties will in such case to replace (a) new provision (s) to establish, which as far as legally possible to the intent of the original provision is shaped.

    4 "in writing" is also defined as communication by email and fax in this agreement, provided that the identity of the sender and the integrity of the mail is sufficiently established.

    Contact information

    If you have questions after reading these terms and conditions, complaints or comments, please do not hesitate in writing or contact us by e-mail.

    Enveloppen.nl eg

    Graafstroomstraat 26-28

    3004 AR, Rotterdam

    tel 010-7670075

    e [email protected]

    Chamber of Commerce 57457549

    VAT NL852588513B01